1. Aleya

    Thanks so much! This is incredibly helpful for me since I’m creating a new service for people to sell through. The prices are actually ok, considering.

    1. Post author

      Hey Aleya, welcome to the site and thanks for taking the time to comment. I was also really surprised at how cost effective the pricing is from Jamaica Post and I think it provides a good alternative to using a multi-national courier company for business post too. Good luck with the venture, I have looked at your website with interest and would love to hear more about it… you can private message me at contactus@sweetjamaica.co.uk

  2. Treveno

    This was a very interesting article to read and this has shed some light on some aspects of Jamaica that I wasn’t aware of. Thanks for the information!

  3. Post author

    This email was sent by a reader, but was connected to an image of Mr Michael Gentles instead of the post itself. Therefore in order for other readers to view it, I have copied it and moved it over to here…. Jules 🙂

    Mrs S Braithwaite
    Submitted on 2013/12/31 at 8:54 AM

    I think that it is downright appauling, to charge an old 80 year old, 2.700JMD to collect a small parcel from Montego Bay 2 Post Office, when its already been paid for, and cost £24.00, which is equivalent to 4,164JMD, first class registered mail, which should rightly cover all cost, including free collection when it get to Jamaica.
    Its a crying shame!!!!!

    1. Post author

      Submitted on 2014/01/01 at 8:58 PM | In reply to Mrs S Braithwaite.

      Thanks for taking the time to comment Mrs Braithwaite and I am sorry for your frustration. Unfortunately, the postage paid overseas only covers the cost of delivery to the local Post Office or P.O. Box in Jamaica, and the receiver is expected to pay import duties, taxes and charges.

      I have also felt the sting of this when I sent a used mobile (cell) phone to Jamaica, which resulted in a payment of over $6,000 (JMD) to clear it. It probably would of been cheaper to send money for the receiver to buy a phone in Jamaica, due to the combined cost of clearing it, the postage and the actual cost of the phone. Although, I have been sent a package from a friend which included some UK snacks and a new boxed webcam, which I collected from the Post Office and did not incur any charges to clear it; the package had been opened and checked through.

      The following information has been taken from an article in the Gleaner, which includes an interview with a Customs Officer and explains the tax implications further:

      Persons who allow packages to remain in the sorting office have 14 days in which to pay the charges levied and retrieve them.

      After that the packages are held at the Customs Department’s Queen’s Warehouse and can be disposed of by the authorities after 90 days.

      All imports, Davis noted, are taxable, although the type and number of taxes vary.

      She added that a single tax rate is assigned per class of goods, irrespective of the purpose for which it is intended. For example, articles of clothing attract an import duty of 20 per cent whether they are being imported for resale, personal use, or sent to the recipient as a gift.

      “Whether or not an item or shipment is taxed is determined by the value of the contents, not by the weight or size of the package,” the Customs offcial said.

      This value consists of the purchase price of the shipment, or the assessed value, as well as the cost of freight or postage and insurance. This is known as the cost insurance and freight, or CIF value.

      The full article can be read here: http://jamaica-gleaner.com/gleaner/20110123/business/business1.html

    2. RENEE gREEN

      wow I have learned something today, I sent a package to kingston , and it arrived and I was told that she didn’t get it because she have to pay , I was blown away , so I had to send money in order for her to collect the BOX , because that’s what it was a 12 lb package that i sent to her ,,,, all I can say you learn something new all the time ,

    3. Post author

      Hi Renee

      Thanks for taking the time to comment. I know first hand how frustrating it can be to buy a gift, then pay for shipping, only to find out the receiver has to pay again to collect the item. Unfortunately, most items attract some import duties, taxes or customs fees unless they are very low value.

      If you do decide to ship again you can check out this website that has a handy customs calculator to approximate the cost of clearing the items in Jamaica. http://www.clearingcustomsja.com

      Hope this helps

      Bless up Jules

  4. Toya

    hi and thanks for the information, can I send parcel from the UK to be collected from a Mandeville post office, will there be a charge the other end ? and is there a weight limit would it be better to set up po box in Jamaican for packages, letters to be received ?

    1. Post author

      Hi Toya
      Welcome to the Sweet Jamaica site and thanks for getting in touch.

      To answer your questions… Yes, you can send a parcel to the Mandeville Post Office from the UK. Just make sure you write the full name and address of the person who is collecting it and write the name of the nearest local Post Office before the rest of the address. As many people in Jamaica, especially in the countryside, do not have a door number or road name the address may end up simply being something like this (FOR EXAMPLE ONLY!):

      Mrs Shirley Barrington
      Calderwood Post Office
      Grants Mountain
      St Ann
      West Indies

      Please be sure to write ‘West Indies’ or at the very least ‘W.I.’ as there are in fact other places in the world called Jamaica and you wouldn’t want it going astray! Also write the address of the sender, i.e. write ‘If undelivered please return to: (put YOUR address here – EXAMPLE ADDRESS ONLY!) Mrs Terry, 89 Busy Road, Busy Town, London, SE67 8HQ, UK’ so that if anything goes wrong at least you get it back.

      There may be a charge the other end dependent on the contents of the parcel, as the sender only pays for postage to the Post Office and the receiver has to pay any duties, taxes and customs fees. For example, clothes are taxed at 20%, but some foodstuffs or inexpensive items will not attract a fee. If you can give me more details about what you intend to send, I will try and assist you further with this point. You can use the contact form if you wish to make this private.

      You would need to check the maximum weight allowed with the courier / post service you decide to send it with, as they differ between suppliers. However, I can tell you that the maximum weight for airmail parcels is generally around the 2 to 2.5kg mark. Anything bigger may need to be collected from the wharf instead.

      Most Post Offices do offer P.O. Boxes and they only charge a minimal fee for the service which is less than £20.00 per annum, which is incredibly cheap. However, as the amount of P.O. Boxes available at the Post Office is limited, they are often over subscribed with a long waiting list for one to become free. They are also quite small and it is unlikely that a parcel would be left in the P.O. Box anyway as it has to be signed for and any fees paid before they release it to the addressee.

      Hope this helps.

      Good luck Jules

    1. Post author

      Hey Hameed

      Welcome to the site and thanks for taking the time to comment.

      As far as I aware there are no restrictions on sending liquids, or lotions as long as they are not flammable. The weight would need to be considered though as this may affect the cost of sending.

      Best wishes Jules

  5. dawn pike

    I need to know where from trewlawny worsop valley can I send mail to canada. It is a letter that needs to reach within two days. How much n where do I go nearest to trelawny to send it to canada?

    1. Post author

      Hey Dawn

      Thanks for taking the time to comment Dawn.

      If you want to send a letter to Canada you can go to the nearest Post Office in Trelawny and send it from there, the fees are all listed on this post for the different services they provide. Alternatively, you can check out one of the courier services that are offered on the island from, DHL, UPS, Tara and so on, which will give you guaranteed delivery dates. Falmouth is the biggest town in the parish of Trelawny, but if you are struggling to find a suitable service, then try Montego Bay (St. James) which is not too far away, as there are offices for a lot of the bigger couriers there.

      Hope it helps! Good Luck Jules

  6. Michelle Williams

    I have sent a used phone has a gift to my husband I was wondering how much tax he will have to pay on it and also scared in case it goes missing

    1. Post author

      Hi Michelle

      Thanks for taking the time to comment.

      It is hard to say how much the tax will be as it differs and depends on the value of the phone and used phones still attract tax in Jamaica. To get a guide to the cost, based on value you can check out this website that calculates the cost of clearing customs: http://www.clearingcustomsja.com/index.php

      To give you an idea: If you have a phone valued at US$100.00 and the freight cost is US$40.00, the import duties and tax will be roughly US$76.00

      Hope this helps.

      Bless up Jules

  7. Dion

    Hi ,I wanted to find out whats the difference between the registered mail and the express mail.Reason being I got an express mail from an online store in the us at the post office and I had to pay 15,000 dollars not exact almost 16,000 to collect a package.On the other hand I ordered something on eBay the other day from Hong Kong and I collect it without paying any fee at all .When I called the post office they told me that this mail was a registered mail .So my question is if I am to get an item from the us again and the individual send it has registered mail will I have to pay to collect? I think I need some explanation on these things cause am a bit confuse .Thanks in advance.

    1. Post author

      Hi Dion

      Thanks for taking the time to comment.

      Registered Mail is usually used when an important document or parcel is sent. Whereby the sender pays an additional fee, for the mail delivery service to obtain a signature from the receiver before the mail delivery service hands the item over. It covers the sender in case that the item is lost in the post, and it also gives proof that the receiver physically has the item in their custody. This is not usually classed as an express method of posting.

      Express Mail is an expedited (fast) service whereby the mail delivery service guarantees to get the item to the receiver across the world in the shortest timeframe possible. This usually incurs higher delivery costs as it benefits from the best and fastest delivery service.

      Every online store has the choice of which delivery method and delivery company to use to deliver their goods. I would highly recommend that you check the delivery details prior to making any future purchases, as costs can wildly differ. Additionally, check if the online store offers more than one delivery method, as this often a way to save on delivery costs if you choose the normal mail delivery service; rather than the express delivery services.

      The costs to ‘clear’ the item at the post office / wharf / or with the courier company depend on the value and type of item that you are buying. Some items do not attract any taxes, whilst others do. You can check the tax that you will pay by using this online calculator http://www.clearingcustomsja.com/

      I hope this helps!

      Bless up Jules

  8. Anonymous

    What is missing from the above article is the standard delivery time for the local mail services. I was hoping to find the time it takes for registered mail to be delivered.

    1. Post author

      Thanks for taking the time to comment. I have added the information to the post regarding delivery times for registered mail. Which is given on the Jamaica Post website as 2 – 3 working days. I hope this helps!

      Bless up Jules

  9. Latoy

    Hi Jules
    I had someone send me some documents from st.Elizabeth Jamaica over a month ago and still haven’t gotten it. It wasn’t registered mail and I was just wondering how long does it take for standard fir non-registered mail from Jamaica to Toronto Canada. I’m getting really worried they are important paperwork that was sent. Thanks

    1. Post author

      Hey latoy
      Thank you taking the time to comment.
      Can you tell me what type of service the sender used to get the mail to you? Was it a small envelope or a larger packet, as some items can be tracked. It shouldn’t take more than a couple of weeks for mail to arrive under normal conditions, dependent on whether the Jamaican Post Office was in a rural or urban location. However, some mail gets held up for some reason such as the address being incomplete. Please get back to me and I will try and help further if I can.

      Bless up Jules

    2. Latoy

      Hi Jules, Thanks for replying! It was sent by standard mail service or regular mail.I looked on the Jamaica Post website and I think the correct term is surface air lift although it wasn’t a parcel it was an envelope ( a larger envelope) with a few passport size pictures and about five pages on a document that required a signature. Because it wast registered no tracking number was provided. It was sent from a rural post office in st Elizabeth.I called the post office from which it was sent and they said I should have gotten it by now its been over a month 23 working days!!!I also called the costumer service line and they said without a tracking number I just have to wait!!!! Thanks again for your reply!

    3. Post author

      Hey Latoy

      You are welcome, and thanks for getting back to me too!

      I do know that standard JA Post delivery times can take between 2 – 4 weeks to reach to the U.K. and would assume it is a similar time scale for Canada. However it often takes longer and don’t be surprised if just just as you are about it give up on it, it appears a few days later!

      I have had family and friends send me things from the UK and all still now I haven’t received them….

      Sometimes is just better to pay the extra money and pay for a courier service if you can afford it, which is not only trackable but much faster and more reliable.

      I hope you do get it soon.

      Bless up Jules

      hope you get it soon.

    1. Post author

      Hey Shawn

      Welcome to the site! I am not sure how long it takes for a regular letter takes to arrive in Jamaica from Canada, to be honest as I have never sent one. I would suggest checking out out local post office for advice, or checking out if the postal agent has a website that indicates delivery times. Or, maybe one of my lovely readers will share their advice on this matter?…

      Bless up Jules

  10. Fustrated

    I send a box to Jamaica from Japan. I paid 7100yen to send it. Now I am told by my family that they will have to pay 10,000 Jamaican dollars to collect. I think that is too expensive. Some thing needs to be done !

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